Cotelligent’s Managed Services address the challenges faced by today’s enterprises in managing their portfolio of mission-critical applications. These include enterprise applications like ERP, CRM, SCM, custom-built applications, office suites, e-mail services, besides key service areas like database management, server management, desktop management and network management, among others thus helping you unlock the potential of your existing applications/Infrastructure and extract the best out of them. Our solutions address key issues like reducing Total Cost Ownership, slicing-down application downtimes and enhancing legacy systems without compromising on productivity or business flow. Circumventing thefts/threats, minimizing disruptions and mitigating risks, we help customers enhance and maintain their legacy systems and enterprise applications at reduced costs within quick-turn-around-times.
Cotelligent has a well-defined and mature maintenance and monitoring processes which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. When you engage Cotelligent maintenance/managed Services, you are assigned a team of professionals with deep expertise in your application and an understanding of your line of business. The team assumes the daily IT activities involved in maintaining, troubleshooting, analyzing and assessing your application/infrastructure for enhanced efficiency and performance.
Our Project Management methodologies produce successful and timely support. Problems are resolved quickly, thorough tests are performed and updates are methodically implemented and documented, with strict change management policies enforced.
Business Value through Application Maintenance
Our Managed Services qualified teams assume complete responsibility of any application needed to run your business smoothly thus providing immediate business value to your organization:
- You can thus enable your key resources to focus more on strategic and core business areas, rather than worry about the day-to-day managing of your IT applications, even though you are in total control of them.
- Bring best-of-breed technology solutions to the task.
- Constantly reduce costs of ongoing support.
- Improved service performance and support
- Provide rapid access to new technologies
- Retain and motivate a demanding team
- Minimised exposure to risk
Demonstrate clear return on investment
Cotelligent’s Managed Application Services Framework
Cotelligent’s Managed Service Offerings
We offer an integrated helpdesk providing support in the following areas:
- Application Support and Maintenance (ERP and other applications)
- APP Support for L1, L2 and L3
- Technical help desk support
- Fault analysis
- Break-Fix Support
- How-to calls (Functional Support)
- Security & Authorization Profile Mgmt
- Functional & Technical Enhancements and design updates
- Batch Job-Monitoring & Resolution
- Performance Tuning
- Routine / Periodic Maintenance activities including upgrades and patches
- Change Management & Regression Testing.
- Database Administration and Support
- Server Administration and Support
- Desktop Support
- Disaster Recovery and Business Continuity.
- We also provide:
- Incidence Management
- Preventive Maintenance
- Predictive Maintenance
- Adaptive Maintenance
- Release Management
- Knowledge Management.
- Service Level Agreements based support services
- 24x7 Support & Maintenance of application systems